Part of the Nova Pan Group
Nova Pan Group
Terms and conditions

1. Istet Confectioner Identification Data 

Confectioner Istet - represents the Brand, the commercial name of the offered Product Range and is the registered trademark of SC NOVA PAN Srl Brasov.

Seller - owner of the Cofetarul Istet Brand, SC Nova Pan Srl. Brasov, Romanian legal entity, with registered office in Brasov, Str. Poienelor, no. 2A, having registration number in the Trade Register J08/110/31.01.2001 and unique fiscal registration code RO13685445.

Contact data Confectioner Istet

To initiate collaborations and partnerships, for information or questions about our services and products, information about the order placement procedure, payment methods, delivery methods, etc., you can contact us as follows:

- directly at the headquarters and in the retail store, located in Brașov, str. Poienelor No. 2A;
- by post, to the correspondence address: Brașov, Str. Poienelor, 2A, Postal Code 500419;
- by e-mail: contact@cofetarulistet.ro 
- by phone: +40 268-331.133; +40 751 - 047.755; +40 740 - 331.133; +40 745 086 365;

Warehouse and Shop Work Schedule: Monday - Friday, 08:00 - 16:30.

2. General Provisions 

The website www.cofetarulistet.ro is an online store and an e-commerce service that offers its users the opportunity to quickly acquire the products displayed here. The purchase of products is based on online orders, launched through the website or orders sent by e-mail.

This Document, "Terms and Conditions", applies to all sales of goods and/or services carried out by the Seller to Customers, through the website www.cofetarulistet.ro, through orders sent electronically (e-mail) or directly, in retail store.

For the best use of the site, we recommend that you carefully read this Document, "Terms and Conditions".

By accessing, using or purchasing any product, content, data, information or services through this Site, the User / Client / Buyer agrees to comply with this Document, "Terms and Conditions", as well as the applicable legislation.

We assume the right to make changes to the provisions of this Document, "Terms and Conditions", without any prior notification, by updating this on the Site.

Using this site and registering an order implies:

- acceptance by the User / Client / Buyer of this Document, "Terms and Conditions";
- the acceptance by the User / Client / Buyer of the use of the electronic mail address (e-mail) and the telephone number, made available by him, as methods of remote communication.

3. Terms and Definitions

In this Document, the following terms will have the meanings specified below:

User - any legal or natural person, over 16 years of age, registered on the Site and who, by completing the procedure for creating an Account, has given his consent to the clauses related to the Site, presented in the "Terms and Conditions" section ".

Customer - any legal or physical person, over 16 years of age, who has or receives access to the Content, through any means of communication (electronic, telephone, etc.) made available by the Seller or on the basis of an existing user agreement between the Seller and this and which requires the creation and use of an Account.

Buyer - any legal or natural person, over 16 years of age, who creates an Account on the Site and places an Order for products.

Your Name - refers to and is associated with the information entered on the Site by the User / Client / Buyer, an attribute with which you will be able to add Content to the Site.

My Account or Account - represents that section of the Site, which can be accessed by entering an e-mail address and a password.

This section allows the User / Buyer to: submit Orders online, enter the information necessary for invoicing and shipping the products, access information about the history of his Orders on the Site.

The user must ensure that all the information entered when creating the Account is correct and complete, update it whenever necessary, being responsible for their correctness.

Favorites - represents that section of the Account, which allows the Client/Buyer/User to create a List of products of interest, selected from the Products displayed on the Site, which he will be able to access and consult whenever he deems necessary.

Also, the products selected in the List from the Favorites section can be tracked and purchased with a future order.

List - represents that page in the Favorites section, where the Customer/Buyer/User can add favorite or interesting products and which, later, he will be able to add to the shopping cart, through the My Cart section.

Lists of Favorite Products are Private and can only be viewed by the Account holder.

My basket - represents that section of My Account where the Buyer/User can add the Goods/Services he wants to order, either at the time of adding them or after this action.

Abandoned Cart - represents the addition of a Good/Service to the Shopping Cart, without completing the Order, resulting in the non-registration of the order and implicitly the lack of automatic reservation of the Good/Service.

Website - the online store, www.cofetarulistet.ro and its subdomains.

Order - represents the electronic document through which the Buyer transmits to the Seller, through the website, or by e-mail, his intention to purchase Goods or Services existing on the Site.

Goods and Services - represents the product or service, including the related documents and services specified in the Order, which will be provided to the Buyer, by the Seller, as a result of the concluded Contract.

Specifications - represent all the specifications and descriptions of the Goods and Services, displayed on the Site.

Content – is represented by:
- all the information available on the Site and which can be accessed or viewed, by using any type of electronic equipment;
- the content sent to the Buyer by the Seller, via e-mail and/or any other means of communication available (SMS, Fax, etc.);
- any information transmitted to the Buyer by an employee of the Seller by any means, according to the contact data specified by the Buyer;
- information related to the Goods or Services, as well as the rates charged by the Seller for a defined period;
- various data related to the Seller or other data provided by him.

Document - the present "Terms and Conditions".

Contract - represents the contract at a distance, concluded between the Seller and the Buyer.

Campaign – the act of presenting and offering, for commercial purposes, a finite number of Goods and/or Services, having a limited stock, for a defined period of time, under the conditions established by the Seller.

Commercial Notifications – represents any type of information sent by the Seller, to Customers / Buyers / Users, through various means of communication, such as: e-mail, Newsletter, SMS, telephone, mail, etc.

Notifications can be: general information, information about Goods and Services, offers or promotions granted by the Seller in a defined period, market research, opinion polls.

Transaction - the collection or reimbursement of an amount, resulting from the sale of a Good and/or Service, by using the services of the card processor, agreed by the Seller, regardless of the method of delivery.

Opinions - represents that section of the Site, where Users/Customers can enter comments and evaluations of the Goods/Services, evaluations that are expressed in the form of awarding a number of stars.

Comment - represents an appreciation or a critical observation for a Good/Service, transmitted through the Site, in the Opinion Section, by the owner or beneficiary of a product or service.

Rating - represents a way of expressing the degree of satisfaction by a User / Client / Buyer, with a product.

The rating can be expressed in the form of awarding a number of stars, so that each product can receive a score from one star to five stars. This way of evaluating a Good/Service will always be associated with the entry of a Comment, by the User/Client/Buyer.

4. Carrying out Sales operations

4.1. General framework

4.1.1. By placing an Order on the Site, the Buyer gives his consent regarding the form of communication (telephone or e-mail) through which the Seller conducts its commercial operations.
4.1.2. The notification sent by the Seller to the Buyer, after placing the Order on the Cofetarul Istet website, has an informative role and does not represent its confirmation by the Seller. Confirmation of the Order will be done later, by phone or electronically (e-mail).
4.1.3. For justified reasons, the Seller reserves the right to change the quantity of Goods and/or Services in the Order. If the amount of Goods and/or Services in the Order changes, the Seller will notify the Buyer at the e-mail address or phone number provided when the Order was placed and will return the amount paid, if applicable.
4.1.4. The contract between the Seller and the Buyer is considered concluded only when the Buyer receives, by means of e-mail and/or SMS, the notification of dispatch of the Order.
4.1.5. For Orders to be delivered directly from the Seller's outlet, the prices and reservations of the Goods and/or Services are valid 72 (seventy-two) hours after the Order is registered by the Buyer.
4.1.6. The document and information made available by the Seller on the Site will form the basis of the Contract, supplemented by the warranty certificate issued by the Seller or one of its suppliers for the purchased Goods.
4.1.7. For justified reasons, the Seller reserves the right not to honor Orders or to restrict the payment methods requested, for the Client/Buyer who, based on his behavior or activity on the Site or upon receiving the products, his actions have harmed or could harm in any way like the Seller. In any of these situations, the Client/Buyer can contact the Seller to be informed about the reasons for applying the mentioned measures.
4.1.8. In the case of online payments, the Seller is not and cannot be held responsible for any other additional costs borne by the Buyer, including and not limited to the currency conversion fees applied by the card issuing bank, in case the currency of its issuance differs of the currency displayed on the website. The Buyer is solely responsible for this action.
4.1.9. In case of a very high volume of traffic, coming from an internet network, the Seller reserves the right to ask the Clients/Buyers to manually enter the captcha type validation codes, in order to protect the information on the Site.
4.1.10 The seller is not responsible for any alleged damages caused as a result of the non-functioning of this website.
4.1.11. Confectioner Istet can publish on the Site information about Goods and/or Services as well as promotions practiced in a certain period of time and within the limit of available stock.
4.1.12. All the information used to describe the Goods and/or Services available on the Site (static / dynamic images / multimedia presentations / etc.) do not represent a contractual obligation on the part of the Seller, they are used exclusively for presentation purposes.

4.2. The price of the Products

4.2.1. The sales prices of the Goods and/or Services presented on the Site are expressed in Euros (EUR), include VAT and are ex-deposit Brasov.
4.2.2. On the product label, the prices are shown in Euros, in both ways: without VAT; with VAT
4.2.3. Reference prices (expressed in Euros) may be changed by the Seller, periodically, without notice.
4.2.4. When adding the selected products to the shopping cart, the value of the order is calculated in Euros with VAT.

4.3. Ordering the Products

4.3.1. The Client/Buyer can place Orders on the Site, by adding the chosen Goods and/or Services to the Shopping Cart.
4.3.2. Once a Good and/or Service is added to the shopping cart, it is available for purchase only to the extent that there is stock available for it.

4.3.3. The order will be completed by:
- choosing a payment method, indicated in the order form;
- choosing the delivery method, indicated in the order form;
- acceptance of the "Terms and Conditions" Document.

By completing the Order, the Buyer agrees that all the data provided by him, necessary for the purchase process, are correct, complete and real, on the date of placing the Order.
By completing the Order, the Buyer agrees that the Seller can contact him, by any means available / agreed by the Seller, in any situation where it is necessary to contact the Buyer.

4.3.4. The Seller may cancel the Order made by the Buyer, following a prior notification addressed to the Buyer, without any subsequent obligation of either party to the other or without any party being able to claim damages from the other in the following cases:
- non-acceptance by the issuing bank of the Buyer's card, of the transaction, in the case of online payment;
- invalidation of the transaction by the card processor approved by Cofetarul Istet, in the case of online payment;
- the data provided by the Client/Buyer, on the Site, are incomplete and/or incorrect.

4.3.5. Adding a Good/Service to the Shopping Cart, without completing the Order, is an Abandoned Cart and entails the non-registration of the order and implicitly the lack of automatic reservation of the Good/Service.
In case of an unfinished Order (Abandoned Cart), the Buyer consents to the Seller notifying him about this, to the e-mail address provided when creating the Account.

4.3.6. The availability of the Products is displayed on the Site as follows:
- "in stock" - we have more than 5 pieces in stock at Cofetarul Istet;
- "limited stock" - we have less than 5 pieces in Cofetarul Istet stock;
- "temporarily unavailable" - the product is not available in Cofetarul Istet's stock, but it is going to be in stock or it can be brought to firm order within a term agreed upon by mutual agreement between the Seller and the Buyer;

4.3.7. Due to the large number of Orders, there is a possibility that at some point, certain products will no longer be available in stock, even if they appear as available on the Site.
4.3.8. The buyer has the right to withdraw from the Contract, respectively to return a Good or to give up a Service, within 14 calendar days, without invoking any reason and without incurring costs other than those of delivery and return, provided that he uses the section RETURN from My Account.

Thus, according to GEO no. 34/2014, regarding the rights of consumers in contracts concluded with professionals, the period for returning a Good or giving up a Service expires within 14 days from the day the Buyer takes physical possession of the Goods.

The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and accompanying documents). The return costs will be borne by the customer and the reimbursement of the product's value will be made within 30 days after the return.

If the product is returned in a condition where it can no longer be sold as new, we reserve the right to request a return fee (if possible) or to cover the price difference resulting from the sale of the product as second hand - hand or, at the customer's option, we will resend the product to him, at his expense.

4.3.9. In this situation, the Seller will either replace the returned products or refund their value, depending on the Buyer's option.
4.3.10. If the Client/Buyer requests withdrawal from the Contract within the legal term of withdrawal from the contract, he must also return any gifts that accompanied the respective product. If the Order is paid, the Seller will reimburse the amount within a maximum of 14 (fourteen) days from the date of informing the Seller by the Buyer of his decision to withdraw from the Contract and no later than 5 (five) days from the date of receipt by Seller of returned goods.

The amount will be returned as follows:
- for Orders paid by online card - by refund to the account from which the payment was made;
- for Orders paid with Op/reimbursement/iTransfer/ Bank Card - by bank transfer.

4.3.11. In the event that a Good and/or Service ordered by the Buyer cannot be delivered by the Seller, the latter will inform the Client/Buyer of this fact and will return to the Buyer's account the equivalent value of the Good and/or Service, within maximum 5 (five) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly expressed his intention to terminate the Contract.

4.4. Billing and Payment Methods

4.4.1. The price and payment method are specified in each Customer/Buyer Order.
The Seller will issue an invoice to the Buyer, for the Goods and Services delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force.
4.4.2. The Seller will send the Buyer the invoice/pro forma invoice related to the Order containing Goods and/or Services sold by Istet Confectionery, for making the payment related to the Order, exclusively in electronic format, by e-mail, to the e-mail address mentioned by the Buyer in his Account .
4.4.3. For a correct communication of the invoice related to the Order, the Buyer has the obligation to update his Account data as often as necessary and to access the information and documents related to each Order, existing in the Account.
4.4.5. After the order has been completed, the Buyer can track its status in the My Account section.
Through this method of communication, the Buyer, accessing My Account, will have a history of the Orders issued to Confectioner Istet.
4.4.6. By placing the Order, the Buyer expresses his consent to receive Information about the status of the Order, in electronic format, in the Account and/or via e-mail, to the e-mail address mentioned in the Account.

4.4.7. The payment methods for the products delivered by the Seller from the existing stock are:
- In advance, before the delivery of the goods, with a payment order. Advance payment will be made in the Currency on the website, based on the invoice or pro forma invoice, as the case may be, related to the Order/Orders placed by the Buyer.
- In cash on delivery system, upon receiving the products ordered by Courier;
- Online payment through Netopia Payments.

4.4.8. Payment method for products not available in stock and delivered to firm order:
- 30% Advance, upon placing the order, based on the pro forma invoice issued by the Seller;
- 70% Upon delivery of the products, based on the fiscal invoice issued by the Seller and in accordance with the provisions of Art. 4.4.7 .

4.5. Delivery of Goods

4.5.1. The sale of Goods and Services is not limited to the territory of Romania.
The methods and conditions of delivery for territories beyond Romania will be communicated expressly and in detail to the requesting Customers.

4.5.2 . On the territory of the European Union (EU), excluding Romania, the Seller delivers the Goods to the Buyer:
- in the door-to-door courier system , directly, for a fee, via DPD; 
- other ways, agreed by mutual agreement.

4.5.3. The seller will ensure the proper packaging of the Goods and the transmission of the documents accompanying the goods during the transport.

4.5.4. The term of delivery to the courier services, for the products in stock, is a maximum of 2 - 3 working days, as follows:
- For orders received before 1:00 p.m. (Monday to Friday), the Goods are delivered to the Couriers on the same working day;
- For orders received after 1:00 p.m. (Monday to Friday), the Goods are delivered to the Couriers on the next working day.
- For orders received on non-working days (Saturday, Sunday, legal holidays), the Goods are delivered to the Couriers on the next working day.

The working schedule is the one specified in Art. 1. It may undergo changes during the periods of legal holidays, changes that will be brought to the attention of Users/Clients by posting on the Website or by Commercial Notices.

4.5.5. The delivery term for products not available in stock and delivered to firm order will comply with the terms agreed by mutual agreement between the Seller and the Buyer.
4.5.6. Courier companies guarantee the delivery of parcels in 48-72 hours. The seller is not responsible for possible delivery delays due to courier services.
4.5.7. In case the Buyer receives a package that shows bumps, damages, etc., he has the obligation to draw up, together with the delivery agent of the courier company, a report of findings.

After opening the package, in the event of damage to the products, the buyer has the obligation to notify the Seller immediately, in order to resolve the situation.

5. Transfer of Ownership of Goods

Ownership of the Goods will be transferred upon delivery, after payment by the Buyer, at the location indicated in the Order (understood by delivery - the signature of receipt of the transport document provided by the courier or the signature of receipt on the tax invoice in the case of deliveries made directly in the store or deliveries made by a representative of the Seller).

6. Goods and Services for which the Right of Return is not ensured

The following situations are excluded from the right to Withdraw from the Contract, respectively Return of Goods and/or Withdrawal of Services:

6.1. the service contracts, after the complete rendering of the services, by the Seller;
6.2. the supply of Goods made according to the specifications presented by the Buyer or clearly customized;
6.3. supply of Goods that are likely to deteriorate or expire quickly;
6.4. the supply of sealed Goods that cannot be returned for health protection or hygiene reasons and that have been unsealed by the Buyer;
6.5. the supply of Goods which are, after delivery, according to their nature, inseparably mixed with other elements;
6.6. providing manuals and specialized books;
6.7. contracts in which the Buyer has specifically requested the Seller to move to his home to carry out urgent repair or maintenance work. If, on the occasion of such a visit, the Seller provides services other than those expressly requested by the Buyer or provides Goods other than the spare parts indispensable for the execution of maintenance or repair work, the right of withdrawal applies to those additional Services or Goods .

7. Confidentiality

7.1. Confectioner Istet will maintain the confidentiality of the information, of any nature, that you provide. The disclosure of the information provided will only be possible under the conditions mentioned in this Document.
7.2. No public statement, promotion, press release or any other way of disclosure to third parties will be made by the Buyer / Client regarding the Order / Contract without the prior written consent of the Seller.
7.3. By transmitting information or materials, through this site, by electronic mail (e-mail) or other means of communication, you offer the Seller unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute these materials or information. You also agree that the Seller may freely use, in his own interest, this information, ideas, concepts, know-how or techniques that you have sent to us through the Cofetarul Istet Website.
7.4. Confectioner Istet will not be subject to obligations regarding the confidentiality of the information sent, if the legislation in force does not provide for other specifications in this regard.

8. Commercial Notices

8.1. The Buyer / User / Client can at any time change their option regarding the consent given to the Seller for Commercial Notifications containing general and thematic information including information regarding offers or promotions, as follows:
- by changing the Account settings;
- by accessing the unsubscribe link displayed in the Commercial Notifications received from the Seller;
- by informing the Seller in writing.
8.2. By adding Goods or Services to the "My Basket" and the User / Customer not completing the order (Abandoned Basket), the Seller will send the Buyer / User Commercial Notifications regarding the existence of these Goods / Services in the "My Basket" section, in order to complete Orders.
8.3. By adding Goods or Services from the "Favorites" section, the Seller will send the Buyer/User Commercial Notifications regarding the availability in stock of the Goods / Services added to the "Favorites" section.
8.4. Also, to improve the offer of Goods and Services and the buying experience, we will use your data in the event that we carry out market research and opinion polls. The information obtained from these market researches and opinion polls will not be used for advertising purposes but only for those mentioned above. Your responses to market research and opinion polls will not be associated with your identity and will not be transmitted to third parties or published. You can object to the use of data for market research and opinion polling purposes at any time, by accessing the unsubscribe link displayed in the message or by contacting the Seller in writing.

9. Warranties
9.1. In the case of Goods sold and delivered by Cofetarul Istet, the warranty certificates are issued either directly by the manufacturer or by SC Nova Pan Srl.
9.2. For the Goods in the Order that benefit from the warranty, the Warranty Certificates are delivered together with the Goods.
9.3. In the case of Warranty Certificates issued by manufacturers, the defective Good will be claimed during the warranty period directly to SC Nova Pan Srl., which will take full responsibility for resolving the warranty.
9.5. The lack of the Good's Warranty Certificate must be reported within a maximum of 48 (forty-eight) hours from the receipt of the goods to contact@cofetarulistet.ro. Any subsequent notification will not be taken into account.

10. Contractual Liability
10.1. The Seller cannot be responsible for damages of any kind that the Buyer or any third party may suffer as a result of the Seller's performance of any of its obligations under the Order and for damages resulting from the use of the Goods and Services after delivery and in particular for their loss.
10.2. By creating and using the Account, the Client / User / Buyer assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account, and, to the extent permitted by the legislation in force, is responsible for the activity carried out through the Account or .
10.3. By creating the Account and/or using the Content and/or placing the Orders, the Client / User / Buyer expressly and unequivocally accepts the "Terms and Conditions" of the Site in the latest updated version that is communicated within the Site, existing on the date the creation of the Account and/or the use of the content and/or the date of placing the Order.
10.4. The Seller reserves the right to periodically update and modify the "Terms and Conditions" of the Site to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements.
The document is enforceable against Clients / Users / Buyers from the moment it is displayed on the Site. In the event of any such modification, we will display the modified version of the Document on the Site, which is why we ask you to periodically check the content of this Document.

11. Intellectual and Industrial Property Right

11.1. The content and design of the Website www.cofetarulistet.ro as well as any other material (articles, images, product descriptions and any other materials related to it) sent to the User by e-mail or any other way, belong to the Seller and/or its collaborators (where this is expressly specified - copyright) and are protected by intellectual property legislation.
11.2. It is forbidden to use, reproduce in any way the Content or the Design of the Website www.cofetarulistet.ro without the express and prior permission of the Seller.
11.3. You cannot use frames (frames in the sense of the HTML language) or framing techniques (framing techniques in the sense of the HTML language) for brands, logos, or other information protected by copyright law (including images, texts, interfaces, forms) of www. cofetarulistet.ro without having a prior written permission from the company.

The limited, revocable and non-exclusive creation of hyperlinks to the index page of www.cofetarulistet.ro is allowed , as long as this action does not present the www.cofetarulistet.ro service in a false, misleading, derogatory or offensive light. You may not use the company's logo or other graphic properties or brands as part of the hyperlinks without prior written permission from the company.

12. Processing of Personal Data

The personal data processing policy is part of this document and can be consulted here: Privacy Policy.

13. Cookies policy

The Cookies policy is part of this document and can be consulted here: Cookies Policy.

14. Force Majeure

14.1. None of the parties will be liable for non-execution of its contractual obligations, if such non-execution on time and/or in an appropriate manner, in whole or in part, is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.
14.2. The Seller, its affiliates and/or its suppliers of products or services cannot be held responsible for any delay or error resulting directly or indirectly from causes beyond the Seller's control. This exemption includes, but is not limited to: errors in the operation of the Seller's technical equipment, the failure of the Internet connection, the failure of telephone connections, computer viruses, unauthorized access to the Seller's systems, operating errors.
14.3. If, within 15 (fifteen) days from the date of its occurrence, the said event does not cease, each party will have the right to notify the other party of the full termination of the Contract without any of them being able to claim other damages-interests from the other.

15. Applicable legislation – Jurisdiction
This Agreement is subject to Romanian law. Any disputes arising between the Seller and Customers / Buyers will be resolved amicably or, if this is not possible, the disputes will be resolved by the competent Romanian courts in the Municipality of Brasov.